The Message | Makkan Edition

At Quwa Co., customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please carefully review our returns policy outlined below.

Return Period:
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Saleable Condition:
All returned items must be in saleable condition. This means that the item must be undamaged, free of marks or signs of use, and in its original packaging.

Shrink Wrap Seal:
For items with a shrink wrap seal, we will be unable to accept returns if the seal is broken or tampered with. This is to ensure the quality and authenticity of our products.

Initiate a Return:
To start the return process or if you have any further enquiries, please contact our customer support team at info@quwaco.com. Our team will provide you with the necessary information and assistance to facilitate your return.

Return Shipping:
Please note that you will be responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable.

Refunds:
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:
If you wish to exchange your purchase for a different item, please contact our customer support team at info@quwaco.com. They will assist you with the exchange process and provide you with the necessary information.
We value your business and appreciate your understanding of our returns policy. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at info@quwaco.com.

As all international shipments are sent from the United Kingdom, we have implemented the following policy regarding import tax duties:

Responsibility for Import Tax Duties: Any import tax duties, customs fees, or similar charges imposed by the customs authorities of the destination country for international deliveries are the sole responsibility of the customer.

Customer Awareness: Customers are expected to be aware of and comply with the import regulations and tax laws applicable in their respective countries. It is important to research and understand these regulations to avoid any unexpected charges or customs clearance delays.

Communication: Prior to placing an order, customers should review and acknowledge their understanding of this policy. Our customer service team at Quwa Co is available to provide information and guidance regarding potential import tax duties upon request.

Disputed Charges: In the event of a dispute or disagreement concerning the amount or validity of import tax duties imposed, customers should directly communicate with the relevant customs authorities or seek professional advice. Please note that Quwa Co cannot intervene or assume responsibility for disputes between customers and customs authorities.

Please note that this policy specifically applies to import tax duties and is separate from any shipping charges or fees associated with the delivery service. By placing an order with Quwa Co, customers acknowledge and agree to comply with this International Delivery Import Tax Duties Policy.

We greatly appreciate your understanding and cooperation in adhering to this policy. If you have any questions or require further clarification, please do not hesitate to contact our customer service team.