Order related FAQs
Q: What is your returns / exchange policy?
A: Our returns / exchange policy can be found by clicking here
Q: Do you ship worldwide?
A: Yes! We ship to most countries around the world! If you are unable to find your address when entering your details at checkout, please send us an e-mail to info@quwaco.com with your full shipping address and a member of our team will
Q: When can I expect my order to arrive?
A: If you have ordered for December dispatch, your order will be dispatched after the 2nd week of December. Delivery to the UK is within 7 working days after the day of dispatch. Delivery to international destinations is within 14 - 21 working days after the day of dispatch.
Q: I have received a notification from Customs regarding additional payment
A: Please view our customs policy by clicking here
Q: I placed an order and payment was withdrawn from my account, but I didn't receive an order confirmation
A: Unfortunately sometimes our e-mails can land in your junk / spam mailbox. Please do check this! Also you can add our e-mail as a contact so your inbox doesn't flag any additional e-mails as spam. Our e-mail address is info@quwaco.com. If you still cannot find your order confirmation, please fill out the contact us form
Q: Can I change my shipping address?
A: Unfortunately we are unable to do this once an order has been placed. Please re-order. Once you have re-ordered send us an e-mail on info@quwaco.com and we will refund your original order.
Q: I received my item and I am not satisfied, what do I do?
A: We're sorry to hear this, please send us an e-mail on info@quwaco.com with pictures and we will resolve this for you as soon as possible
Q: I have not received any tracking information for my order
A: Tracking information will be sent as soon as the item has been dispatched.
Q: When entering my address at checkout, I am receiving an error
We're sorry to hear that you're receiving an error. Unfortunately this could occur due to a number of reasons. Please fill out the contact us form or send us an e-mail to info@quwaco.com and we will resolve your query as soon as possible
Q: Why am I unable to order more than two copies?
A: Due to strictly limited stock we have limited the purchase to 2 copies per order
Q: I purchased a copy but forgot to apply the discount code
A: Not to worry, if you could kindly place another order within 48 hours with the correct information and then send us an e-mail to info@quwaco.com with your original order. We will provide you with a full refund for your original order
Q: I wish to sell your books in my store
A: Please send us an e-mail to info@quwaco.com advising us of the quantities you seek. A member of our team will get back to you inshaAllah
Q: What is the difference between the paperback and hardback?
The main difference is the material of the front and back cover. The hardback has a hard cover and the paperback has a soft cover.
Q: I ordered a softback however I've changed my mind and wish to order a hardback or vice versa
A: That's not a problem, as long as we have not dispatched your item this can be done. You will need to place a new order with the correct item selected. Once you have completed that order, please send us an e-mail on info@quwaco.com providing us with the incorrect order number and we will process a refund for you.
Couldn't find an answer to your question in the FAQs above? Not to worry, please fill out the below contact form or send us an e-mail on info@quwaco.com
