Use this section to answer a question, provide product information, or talk about your brand.

 Order related FAQs

Q: What is your returns / exchange policy? 

A: Our returns / exchange policy can be found by clicking here

Q: Do you ship worldwide?

A: Yes! We ship to most countries around the world! If you are unable to find your address when entering your details at checkout, please send us an e-mail to info@quwaco.com with your full shipping address and a member of our team will 

Q: When can I expect my order to arrive?

A: If you have ordered for December dispatch, your order will be dispatched after the 2nd week of December. Delivery to the UK is within 7 working days after the day of dispatch. Delivery to international destinations is within 14 - 21 working days after the day of dispatch.

Q: I have received a notification from Customs regarding additional payment

A: Please view our customs policy by clicking here

Q: I placed an order and payment was withdrawn from my account, but I didn't receive an order confirmation

A: Unfortunately sometimes our e-mails can land in your junk / spam mailbox. Please do check this! Also you can add our e-mail as a contact so your inbox doesn't flag any additional e-mails as spam. Our e-mail address is info@quwaco.com. If you still cannot find your order confirmation, please fill out the contact us form

Q: Can I change my shipping address?

A: Unfortunately we are unable to do this once an order has been placed. Please re-order. Once you have re-ordered send us an e-mail on info@quwaco.com and we will refund your original order. 

Q: I received my item and I am not satisfied, what do I do?

A: We're sorry to hear this, please send us an e-mail on info@quwaco.com with pictures and we will resolve this for you as soon as possible

Q: I have not received any tracking information for my order

A: Tracking information will be sent as soon as the item has been dispatched.  

Q: When entering my address at checkout, I am receiving an error

 We're sorry to hear that you're receiving an error. Unfortunately this could occur due to a number of reasons. Please fill out the contact us form or send us an e-mail to info@quwaco.com and we will resolve your query as soon as possible

Q: Why am I unable to order more than two copies?

A: Due to strictly limited stock we have limited the purchase to 2 copies per order

Q: I purchased a copy but forgot to apply the discount code

A: Not to worry, if you could kindly place another order within 48 hours with the correct information and then send us an e-mail to info@quwaco.com with your original order. We will provide you with a full refund for your original order

Q: I wish to sell your books in my store

A: Please send us an e-mail to info@quwaco.com advising us of the quantities you seek. A member of our team will get back to you inshaAllah

Q: What is the difference between the paperback and hardback?

The main difference is the material of the front and back cover. The hardback has a hard cover and the paperback has a soft cover. 
 

Q: I ordered a softback however I've changed my mind and wish to order a hardback or vice versa

A: That's not a problem, as long as we have not dispatched your item this can be done. You will need to place a new order with the correct item selected. Once you have completed that order, please send us an e-mail on info@quwaco.com providing us with the incorrect order number and we will process a refund for you. 

Couldn't find an answer to your question in the FAQs above? Not to worry, please fill out the below contact form or send us an e-mail on info@quwaco.com