Returns

At Quwa Co., customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please carefully review our returns policy outlined below.

Return Period:
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Saleable Condition:
All returned items must be in saleable condition. This means that the item must be undamaged, free of marks or signs of use, and in its original packaging.

Shrink Wrap Seal:
For items with a shrink wrap seal, we will be unable to accept returns if the seal is broken or tampered with. This is to ensure the quality and authenticity of our products.

Initiate a Return:
To start the return process or if you have any further enquiries, please contact our customer support team at hello@quwaco.com. Our team will provide you with the necessary information and assistance to facilitate your return.

Return Shipping:
Please note that you will be responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable.

Refunds:
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:
If you wish to exchange your purchase for a different item, please contact our customer support team at hello@quwaco.com. They will assist you with the exchange process and provide you with the necessary information.
We value your business and appreciate your understanding of our returns policy. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at hello@quwaco.com.